Risk Executive - Pesapal, Nairobi

An established company is recruiting for the following position. Key Responsibilities: Operational Risk Support

• Monitor fraud check ensuring timely responses and follow-ups on outstanding queries. 

• Review new merchant settlement requests, focusing on party information accuracy, completeness, and identification of potential risk issues. 

• Monitor new client/matter onboarding and change requests to ensure all business intake forms progress in a timely manner. 

• Upload and maintain critical documentation in the conflicts and risk databases. 

Transaction Review & Fraud Analysis

• Review and process fraud filter alerts, escalate issues appropriately, and notify relevant stakeholders of suspicious or fraudulent activity. 

• Perform daily review, investigation, and disposition of flagged transactions. 

• Initiate effective communication with customers, cardholders, and financial institutions to verify information and manage chargebacks. 

• Process and document chargebacks daily in line with established procedures. 

• Identify, document, and communicate emerging fraud trends, suspicious transaction characteristics, and patterns. 

• Collaborate closely with Customer Service teams to resolve customer inquiries related to investigations. 

Reporting

• Prepare and submit reports on high-risk and potentially fraudulent accounts and transactions. 

• Recommend new fraud rules and rule updates to mitigate emerging risks. 

• Prepare periodic chargeback analysis and fraud trend reports to support decision-making 

Required Qualifications:

• Bachelor's degree in finance, Accounting, Business, Economics, Risk Management, or a related field. 

• 4 years’ experience in risk management, fraud monitoring, transaction monitoring, or operational risk (preferably in fintech, banking, payments, or financial services). 

• Practical experience handling fraud alerts, chargebacks, and transaction investigations. 

• Excellent written and verbal communication skills, with a talent for storytelling.