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Risk Executive

Pesapal

Nairobi, Kenya Permanent

Published 1 month ago · Expires 4 weeks from now

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Job description

An established company is recruiting for the following position. Key Responsibilities: Operational Risk Support - Monitor fraud check ensuring timely responses and follow-ups on outstanding queries.  - Review new merchant settlement requests, focusing on party information accuracy, completeness, and identification of potential risk issues.  - Monitor new client/matter onboarding and change requests to ensure all business intake forms progress in a timely manner.  - Upload and maintain critical documentation in the conflicts and risk databases.  Transaction Review & Fraud Analysis - Review and process fraud filter alerts, escalate issues appropriately, and notify relevant stakeholders of suspicious or fraudulent activity.  - Perform daily review, investigation, and disposition of flagged transactions.  - Initiate effective communication with customers, cardholders, and financial institutions to verify information and manage chargebacks.  - Process and document chargebacks daily in line with established procedures.  - Identify, document, and communicate emerging fraud trends, suspicious transaction characteristics, and patterns.  - Collaborate closely with Customer Service teams to resolve customer inquiries related to investigations.  Reporting - Prepare and submit reports on high-risk and potentially fraudulent accounts and transactions.  - Recommend new fraud rules and rule updates to mitigate emerging risks.  - Prepare periodic chargeback analysis and fraud trend reports to support decision-making  Required Qualifications: - Bachelor's degree in finance, Accounting, Business, Economics, Risk Management, or a related field.  - 4 years’ experience in risk management, fraud monitoring, transaction monitoring, or operational risk (preferably in fintech, banking, payments, or financial services).  - Practical experience handling fraud alerts, chargebacks, and transaction investigations.  - Excellent written and verbal communication skills, with a talent for storytelling. 

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