Restaurant Manager at People FOCO

About the Role

Our client, a restaurant in Nairobi, is seeking an experienced Restaurant Manager to lead their team and drive operational excellence.

Key Responsibilities

• Monitor and manage store staffing levels to maintain restaurant operational requirements; maintain daily staff attendance records with the HR department
• Demonstrate a customer-first attitude by training employees and holding them accountable for delivering excellent service
• Ensure Profit and Loss objectives are achieved or exceeded on a monthly basis; assign individual monthly and daily sales targets to service staff
• Utilize management information tools and analyze financial reports to identify trends and address performance issues
• Communicate clearly, concisely, and accurately with the restaurant team to ensure effective operations
• Solicit customer feedback to understand customer needs and local community requirements
• Handle customer complaints conclusively and ensure service recovery at all times
• Use operational tools to plan for and achieve operational excellence, including employee rota scheduling, monthly status reports, quarterly business reviews, cash management, and inventory management
• Actively manage restaurant employees through regular performance assessments, constructive feedback, and goal-setting to improve performance; involve the Human Resource Officer in all assessments
• Recognize and reinforce individual and team accomplishments using organizational programs and creative recognition methods
• Manage with integrity and honesty while promoting the organization's culture, values, and mission
• Plan, identify, communicate, and delegate appropriate responsibilities

Location

Nairobi, Kenya