## Title: Restaurant Manager

Our client, a restaurant in Nairobi, is seeking an experienced Restaurant Manager to lead their team and drive operational excellence.

Monitor and manage store staffing levels to maintain restaurant operational requirements; maintain daily staff attendance records with the HR department
Demonstrate a customer-first attitude by training employees and holding them accountable for delivering excellent service
Ensure Profit and Loss objectives are achieved or exceeded on a monthly basis; assign individual monthly and daily sales targets to service staff
Utilize management information tools and analyze financial reports to identify trends and address performance issues
Communicate clearly, concisely, and accurately with the restaurant team to ensure effective operations
Solicit customer feedback to understand customer needs and local community requirements
Handle customer complaints conclusively and ensure service recovery at all times
Use operational tools to plan for and achieve operational excellence, including employee rota scheduling, monthly status reports, quarterly business reviews, cash management, and inventory management
Actively manage restaurant employees through regular performance assessments, constructive feedback, and goal-setting to improve performance; involve the Human Resource Officer in all assessments
Recognize and reinforce individual and team accomplishments using organizational programs and creative recognition methods
Manage with integrity and honesty while promoting the organization's culture, values, and mission
Plan, identify, communicate, and delegate appropriate responsibilities

Nairobi, Kenya

Restaurant Manager at People FOCO

Job description