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Restaurant Manager - The Ritz-Carlton, Masai Mara, Nairobi

The Ritz-Carlton, Masai Mara

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

An established company is recruiting for the following position.
  • As Restaurant Manager, you will be entrusted with elevating the dining journey, ensuring every experience reflects our legendary standards of refined luxury, intuitive service, and authentic connection to place.
Your Role
  • Lead and oversee daily restaurant operations, ensuring seamless service delivery in line with The Ritz-Carlton brand standards and service sequence.
  • Inspire, coach, and develop a high-performing service team, fostering a culture of excellence, accountability, and genuine hospitality.
  • Ensure consistent quality in service presentation, guest engagement, and dining experiences across all meal periods.
  • Collaborate closely with culinary, bar, and camp leadership teams to align service flow, menus, and guest expectations.
  • Manage staffing schedules, training plans, and performance standards to meet operational and business needs.
  • Drive revenue through thoughtful up-selling, menu storytelling, and beverage pairing recommendations.
  • Monitor guest feedback, address service recovery promptly, and proactively enhance guest satisfaction.
  • Uphold the highest standards of hygiene, safety, grooming, and operational compliance at all times.
What We're Looking For
  • Minimum 5 years' experience in a food and beverage leadership role within a luxury hospitality environment.
  • Strong leadership presence with the ability to motivate, mentor, and build cohesive teams.
  • Exceptional attention to detail, service discipline, and operational awareness.
  • Proven knowledge of fine dining service, POS systems, inventory, and cost control practices.
  • Calm, professional, and solutions-driven approach, even during peak service periods.
  • Flexibility to work shifts, weekends, and holidays as required.
The Ideal Candidate
  • You are a confident, service-driven leader with a passion for creating memorable dining experiences.
  • You understand that excellence is built on consistency, care, and thoughtful leadership.
  • You thrive in environments where service is intentional, standards are uncompromising, and every interaction reflects elegance, respect, and genuine hospitality empowering every Lady and Gentleman to shine.

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