Relationship Manager- Msme Banking at Family Bank Ltd

Key Responsibilities

• Maintain a high level of client satisfaction by generating, managing, and servicing a portfolio of MSME clients while positioning the bank as their preferred choice for investment and banking services
• Identify and pursue new business opportunities to expand the MSME portfolio
• Drive sales of MSME Banking products, including lending, deposits, and investment solutions
• Develop and maintain a pipeline of potential clients and actively convert leads into business
• Conduct credit analysis, proper loan structuring, applicant interviews, and character assessments
• Leverage existing client relationships to cross-sell the bank's full range of financial products
• Ensure exceptional client service by addressing client needs and providing tailored financial solutions
• Perform to agreed plans to drive profitability and increase market share
• Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds
• Work closely with Business Intelligence, Credit, and Risk teams to minimize impairments and losses
• Ensure daily recoveries for own portfolio and maintain NPL performance below set targets
• Manage own portfolio while ensuring risk profiles are managed through sales of appropriate products within approved risk management criteria
• Coordinate with the Credit Department to ensure applications are processed within agreed timelines and escalate violations to the Head – MSME

Compliance and Standards

• Maintain high professional standards and provide quality services with competitive pricing to clients
• Ensure full compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory requirements
• Maintain up-to-date and accurate client records
• Adhere to the bank's policies, standard operating procedures, and central bank regulations