## Title: Relationship Manager - MSME Banking

Maintain a high level of client satisfaction by generating, managing, and servicing a portfolio of MSME clients while positioning the bank as their preferred choice for investment and banking services
Identify and pursue new business opportunities to expand the MSME portfolio
Drive sales of MSME Banking products, including lending, deposits, and investment solutions
Develop and maintain a pipeline of potential clients and actively convert leads into business
Conduct credit analysis, proper loan structuring, applicant interviews, and character assessments
Leverage existing client relationships to cross-sell the bank's full range of financial products
Ensure exceptional client service by addressing client needs and providing tailored financial solutions
Perform to agreed plans to drive profitability and increase market share
Monitor MSME portfolio performance, ensuring delinquencies and non-performing loans (NPLs) remain within acceptable thresholds
Work closely with Business Intelligence, Credit, and Risk teams to minimize impairments and losses
Ensure daily recoveries for own portfolio and maintain NPL performance below set targets
Manage own portfolio while ensuring risk profiles are managed through sales of appropriate products within approved risk management criteria
Coordinate with the Credit Department to ensure applications are processed within agreed timelines and escalate violations to the Head – MSME

Maintain high professional standards and provide quality services with competitive pricing to clients
Ensure full compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), and regulatory requirements
Maintain up-to-date and accurate client records
Adhere to the bank's policies, standard operating procedures, and central bank regulations

Relationship Manager- Msme Banking at Family Bank Ltd

Job description