Receptionist/Front Office Agent

About the Role

We invite applications from suitably qualified candidates for the position of Receptionist/Front Office Agent at our Mombasa location.

Key Responsibilities

• Professionally handle incoming calls and direct them to the appropriate extensions
• Manage guest check-in and check-out procedures efficiently
• Administer reservations, cancellations, and guest billing accurately
• Respond to guest inquiries, requests, and complaints in a courteous and timely manner
• Maintain accurate records and front office documentation
• Ensure the reception area is consistently clean, organized, and presentable
• Manage petty cash and reception float in accordance with company procedures
• Report maintenance, breakage, or cleanliness issues to the relevant department
• Adhere to company policies, including health, safety, and fire procedures

Required Qualifications and Experience

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, or a related field
• Minimum of 1–2 years' experience in a similar role within the hospitality industry
• Proven experience in reservations, guest relations, and billing processes
• Strong verbal and written communication skills
• Proficiency in hotel management systems (Opera or similar) and general computer applications

Equal Opportunity

We are an equal opportunity employer. Persons with disabilities are encouraged to apply.