Receptionist– Hospitality - Emerge Egress Consulting, Nairobi

An established company is recruiting for the following position. Role Objective Our client is looking for a professional, customer-focused Hotel Receptionist to manage front-desk duties, welcome guests, handle check-ins/outs, and ensure smooth operations while providing excellent service in a busy hotel environment. Core Duties and Responsibilities

• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.

• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.

• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.

• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.

• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.

• Assist with various administrative tasks.

• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.

• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.

• Maintain a clean, positive, and welcoming office environment.

• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.

• Assist in managing daily transport bookings in consultation with office drivers.

• Any other duties assigned from time to time.

  Job Specifications and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.

• At least 1 year relevant work experience.

• Proficiency in MS Office Suite

    Key Competencies

• Good communication skills (written and verbal).

• Strong customer service and communication skills

• Problem-solving

• Ability to multitask and prioritize tasks in a fast-paced environment

• Attention to detail and organizational skills

• Strong interpersonal skills and customer service orientation