Quality Assurance Supervisor

About the Role

Kinangop Dairy Limited is seeking a dedicated Quality Assurance Supervisor to join our team in Nairobi, Kenya. This role involves overseeing quality operations and ensuring compliance with company and national standards across all production activities.

Main Responsibilities

• Oversee day-to-day operations of the Quality Assurance team to ensure compliance with company and national standards
• Continuously develop and improve site quality systems to meet customer, company, and regulatory requirements
• Conduct troubleshooting activities on products and factory areas
• Develop QA standards and conduct inspections throughout the facility
• Provide guidance when quality standards fall below expectations and make decisions on product disposal or rework as necessary
• Conduct investigations to obtain complete details before approving concessions
• Stay informed of new and updated procedures and ensure communication to relevant personnel
• Ensure accurate recording and verification of product and component traceability
• Work collaboratively with operations, maintenance, and management to resolve quality concerns and implement best practices
• Lead quality improvement projects and conduct internal audits with recommendations for efficiency gains
• Ensure HACCP, GMP, and FSSC 22000 systems are followed throughout the site and that personnel are adequately trained
• Perform additional duties as requested by the Quality Assurance Manager

Required Qualifications

• Degree or Diploma in Dairy Technology, Food Science, or Food Technology
• KCSE Grade C+ or above
• Minimum 2 years' work experience in the dairy industry as a Quality Assurance or Quality Control Supervisor or Officer

Required Skills and Competencies

• Excellent leadership and communication skills
• Strong problem-solving abilities
• Advanced knowledge of food safety, quality control, GMP, and HACCP systems
• Meticulous attention to detail
• Strong team player with ability to interact effectively with staff at all levels
• Proficiency in Microsoft Office tools