Patient Customer Service (Healthcare Industry) at MSVL Group

MSVL Group

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 3 semaines

Partager :

Description du poste

A reputable organization seeks a dedicated individual for this role. Qualifications, Skills and Experience
  • Diploma in Clinical Medicine/Nursing or certificate in Health Services Support, Hospital Admin, Customer Care, or Healthcare Assistance.
  • 3-5 years in a customer-facing role; healthcare environment preferred.
  • Strong communication, empathy, patience, and calmness under pressure.
  • Ability to multitask, manage waiting areas, and support patient flow; familiarity with medical terms or EMR systems is an advantage.
Key Responsibilities
  • Patient Experience & First Contact: Ensure warm greetings, assist visitors immediately, maintain an orderly waiting area, and guide patients to the right service points.
  • Registration, Flow & Coordination: Support registration and check-in steps, communicate wait times clearly, and coordinate with clinical teams to keep patient flow smooth.
  • Issue Resolution & Advocacy: Handle non-clinical inquiries, resolve minor issues, escalate urgent clinical or operational concerns, and guide patients to appropriate resources.
Check how your CV aligns with this job

Ce poste vous intéresse ?

Se connecter pour voir l'email

Pas encore inscrit ? Créer un compte gratuit