Officer, General Insurance at CPF Consulting

About the Role

The Officer, General Insurance is responsible for managing a diverse portfolio of general insurance products, including motor, property, casualty, engineering, and marine lines. This role ensures accurate underwriting and risk assessment to maintain profitability and compliance with regulatory standards.

Key Responsibilities

• Assess proposed insurance solutions to ensure they meet established standards
• Advise clients on unforeseen risk exposures
• Arrange risk surveys and assessments of proposed insurable interests before preparing client proposals
• Ensure accurate premium computations and timely collection of all premiums
• Ensure timely entry of policies into the system
• Maintain detailed and accurate records of all underwritten policies and decisions made
• Provide high-quality customer service by promptly responding to client enquiries (walk-in, telephone, and email)
• Liaise with insurance companies on technical underwriting issues relating to client policies
• Generate and review renewal registers and dispatch renewal notices to clients in a timely manner
• Collect accurate information and documentation to support claims reporting and adjustment
• Ensure efficient client claims settlement within agreed timelines following documentation review
• Advise clients on claims handling procedures and provide settlement timelines
• Engage external service providers (garages, assessors) to enhance service delivery
• Communicate policy terms and conditions to clients regarding new business and renewals
• Apply credit control policies by ensuring debit and credit notes are issued and delivered to clients and intermediaries promptly
• Liaise with insurance companies to issue policy documents, endorsements, debit notes, invoices, and valuation reports
• Generate claims registers for corporate clients

Location

Nairobi, Kenya