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ISP Technician - Fireside Engineering Group, Nairobi

Fireside Engineering Group

Nairobi, Kenya CDI

Publiée il y a 3 mois · Expire dans 4 semaines

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Description du poste

A reputable organization seeks a dedicated individual for this role.
  • We are thrilled to announce an opening for the position of ISP Technician at Fireside Group Ltd. All interested candidates are encouraged to apply.
Education: and Qualification
  • Minimum Certificate in Fiber optics.
  • Atleast 1 year on Fiber optics.
  • Proficiency in fiber handling & maintenance.
  • Strong problem-solving skills and technical expertise.
Key Responsibilities:
  • Installing and terminating fiber optic cables and other network equipment.
  • Resolving Loss of Services and Connections within SLA.
  • Ensure tickets are updated timely and closed with clears once resolved.
  • Observing Health & safety guidelines and ensuring quality assurance throughout the implementation and maintenance period.
  • Educating clients on basic troubleshooting processes and answering fiber optic related questions from customers.
  • Individuals will work as a team with other technicians and NOC personnel and report to field supervisors.
  • Fiber link faulting and faults resolutions within the service Level Agreement (SLA).
  • Splicing fiber optics at various fiber distribution hubs, troubleshooting and testing fiber links with a light source, optical power meters and an OTDR.
  • Providing timely updates on fiber faults to the NOC personnel and ensuring excellent customer service to the client.
  • Any other duty that may be assigned from time to time.

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