Installation Supervisor- Nakuru

About the Role

This position offers a great opportunity for career growth in a performance-driven organization. You will oversee installation operations, manage installer teams, and ensure successful project completion.

Key Responsibilities

• Coordinate with dispatch for daily appointments and manage installer schedules
• Coordinate transportation of materials and equipment to customer premises
• Ensure 100% successful completion of job tickets as scheduled
• Track job ticket status to close leads and monitor installation fulfillment
• Manage installer clusters to achieve the minimum objective of 2 installations per day
• Approve additional installation materials beyond standard kits or collect additional installation payments from customers
• Ensure all installers have KYC Kits for customer onboarding and toolboxes for physical installation work
• Manage accessories and device collection from assigned stock pickup points
• Reconcile inventory and accessories picked versus deployed by installers
• Track team attendance at daily gate meetings and prospects logged
• Design PJP (route plans) within territory and conduct one gate meeting daily with assigned installers
• Reconcile paid tickets not fulfilled within 24 hours and contact customers or installation head for closure
• Supervise task completion within allotted timeframes
• Provide daily reports of work completed with corresponding timesheets
• Approve returns and refunds for failed customer acceptance of installations
• Onboard and train installers
• Conduct performance management of installer teams

Required Qualifications

• Networks, technical, or electrical qualification or equivalent
• Professional qualification in Project Management Techniques
• IT literacy and business education (advantageous)
• Ability to operate effectively in a performance-driven organization
• Strong troubleshooting abilities