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Installation Supervisor- Nakuru

Sheer Logic

Nakuru, Kenya Permanent

Published 1 month ago · Expires 4 weeks from now

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Job description

## Title: Installation Supervisor

About the Role

This position offers a great opportunity for career growth in a performance-driven organization. You will oversee installation operations, manage installer teams, and ensure successful project completion.

Key Responsibilities

  • Coordinate with dispatch for daily appointments and manage installer schedules
  • Coordinate transportation of materials and equipment to customer premises
  • Ensure 100% successful completion of job tickets as scheduled
  • Track job ticket status to close leads and monitor installation fulfillment
  • Manage installer clusters to achieve the minimum objective of 2 installations per day
  • Approve additional installation materials beyond standard kits or collect additional installation payments from customers
  • Ensure all installers have KYC Kits for customer onboarding and toolboxes for physical installation work
  • Manage accessories and device collection from assigned stock pickup points
  • Reconcile inventory and accessories picked versus deployed by installers
  • Track team attendance at daily gate meetings and prospects logged
  • Design PJP (route plans) within territory and conduct one gate meeting daily with assigned installers
  • Reconcile paid tickets not fulfilled within 24 hours and contact customers or installation head for closure
  • Supervise task completion within allotted timeframes
  • Provide daily reports of work completed with corresponding timesheets
  • Approve returns and refunds for failed customer acceptance of installations
  • Onboard and train installers
  • Conduct performance management of installer teams

Required Qualifications

  • Networks, technical, or electrical qualification or equivalent
  • Professional qualification in Project Management Techniques
  • IT literacy and business education (advantageous)
  • Ability to operate effectively in a performance-driven organization
  • Strong troubleshooting abilities

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