Dispatch Agent - Kutuma Kenya Limited, Nairobi

We are looking for a highly motivated and experienced Dispatch Agent to join our team. In this role, you will be responsible for overseeing the day-to-day dispatching of orders to riders including order follow ups. Key Responsibilities:

• Ensure all orders are dispatched in a timely manner.

• Follow up on order journeys to ensure timely delivery of orders.

• Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise. 

• Handle all order issues raised by riders and offer solutions in a timely manner.

• Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients.

• Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless.

• Capture data in a timely manner on any causes of order delays.

• Any other role as assigned by the Dispatch manager.

Required Qualifications: and Requirements:

• Diploma in Business or other related field.

• Computer Literate

• At least 3 years of experience in a logistics or delivery role

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team.