Dispatch Agent

We are looking for a highly motivated and experienced Dispatch Agent to join our team. In this role, you will be responsible for overseeing the day-to-day dispatching of orders to riders including order follow ups. Key Responsibilities: - Ensure all orders are dispatched in a timely manner. - Follow up on order journeys to ensure timely delivery of orders. - Ensure we have enough rider capacity to handle all orders and escalate any capacity issues that may arise.  - Handle all order issues raised by riders and offer solutions in a timely manner. - Act as the first point of contact for the company’s Logistics clients and responsible for handling all order issues raised by the clients. - Coordinate with other departments i.e. Call center, fleet etc. to ensure the delivery process is seamless. - Capture data in a timely manner on any causes of order delays. - Any other role as assigned by the Dispatch manager. Required Qualifications: and Requirements: - Diploma in Business or other related field. - Computer Literate - At least 3 years of experience in a logistics or delivery role - Excellent communication and interpersonal skills - Ability to work independently and as part of a team.