Customer Care Assistant I at Kenya Rural Roads Authority

About the Role

Kenya Rural Roads Authority seeks a dedicated Customer Care Assistant I to provide excellent client service and support reception operations at our Nairobi office.

Key Responsibilities

• Guide and usher clients and visitors
• Register, issue, and maintain visitor passes
• Renew and update visitor passes
• Provide general feedback on customer inquiries and escalate concerns as needed
• Follow up on and resolve customer inquiries
• Maintain accurate records and data of visits
• Receive and direct telephone calls professionally
• Coordinate reception activities
• Forward customer care feedback to the Senior or Principal Customer Care Assistant
• Uphold the image and reputation of the Authority

Required Qualifications

• Cumulative service period of nine (9) years' relevant work experience, with at least three (3) years in the grade of Customer Care Assistant II or in a comparable position
• Diploma in Communication, Public Relations, Customer Care, Hospitality Management, Business Administration, Business Management, or Secretarial Management from a recognized institution
• Proficiency in computer applications
• Demonstrated merit and ability as reflected in work performance and results