Community Outreach Officers - Embu at CIC Insurance

About the Role

The Community Outreach Officer will play a key role in driving growth of CIC Microinsurance by generating new business, engaging communities and institutions, and promoting Microinsurance products within assigned regions and sectors. This position involves lead generation, relationship management, client education, and ensuring efficient service delivery in collaboration with internal teams.

This role offers an attractive performance-based incentive and override commissions.

Key Responsibilities

• Lead Generation & Prospecting: Identify and recruit new clients and intermediaries (cooperatives, MFIs, registered groups, and bancassurance partners) while reactivating dormant accounts and expanding outreach channels.
• Client & Partner Engagement: Conduct community sensitization, product presentations, and trainings for clients and intermediaries to drive awareness and product uptake.
• Sales Support & Administration: Prepare proposals and quotations, follow up on leads, track sales pipelines, and collaborate with underwriting and customer service teams to ensure smooth client onboarding.
• Market Intelligence: Gather and share insights on market trends, customer needs, and competitor activities to support continuous product improvement.
• Target Achievement: Consistently achieve individual and team sales targets while upholding brand values, customer satisfaction, and policy persistency.

Required Qualifications

• Minimum of a Diploma in a business-related field
• Age: 25 years and above

Desirable Qualifications

• Bachelor's degree in a business-related field
• Professional qualifications in Insurance (COP/ECOP/Diploma in Insurance – AIIK/CII/LOMA)
• Proven experience in community engagement, sales, or field mobilization

Required Skills

• Excellent communication and presentation abilities
• Strong interpersonal skills
• Proven negotiation and problem-solving capabilities