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Collections Officer - Choice Microfinance Bank, Nairobi

Choice Microfinance Bank

Nairobi, Kenya CDI

Publiée il y a 1 mois · Expire dans 3 semaines

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Description du poste

We are looking for a qualified candidate to fill this position.
  • Choice Bank is seeking a detail-oriented and proactive E-Bike Finance Collections Officer to manage and oversee collections for our E-Bike financing products. The role ensures timely recovery of payments, effective customer engagement, and compliance with internal policies and regulatory requirements.
Key Responsibilities:
  • Monitor and manage customer repayment schedules for E-Bike financing.
  • Follow up with customers to ensure timely collection of outstanding balances.
  • Resolve payment-related issues and provide guidance to customers on repayment options.
  • Maintain accurate records of collections, arrears, and recovery actions. Prepare regular reports on collections performance and outstanding balances.
  • Collaborate with sales, finance, and operations teams to improve collection efficiency.
Required Qualifications: & Skills
  • Diploma in Finance, Accounting, Business, or related field.
  • 2-4 years' experience in collections, loan recovery, or finance operations.
  • Strong knowledge of payment processes, reconciliation, and customer follow-up.
  • Excellent communication, negotiation, and problem-solving skills.
  • Customer-focused, persistent, and results-driven.

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