Offre fiable

Call Centre Operators

Tranquil Med Center

Nairobi, Kenya CDI

Publiée il y a 2 mois · Expire dans 3 semaines

Partager :

Description du poste

This vacancy presents a chance to join a leading organization. Key Responsibilities:
  • Receive and manage incoming and outgoing calls in a courteous, calm, and professional manner.
  • Respond promptly and professionally to inquiries received through social media platforms, WhatsApp, email, and other digital channels in line with hospital communication guidelines.
  • Schedule appointments, admissions, therapy sessions, and follow-ups accurately.
  • Provide clear and accurate information on hospital services, procedures, and payment options while maintaining confidentiality.
  • Identify urgent, distressed, or high-risk communications (calls or messages) and escalate immediately to clinical or supervisory staff.
  • Maintain accurate call logs, digital communication records, and follow-up actions in the system.
  • Handle complaints and inquiries and ensure appropriate resolution or referral.
  • Liaise with clinical, billing, admissions, and marketing teams to ensure seamless patient support and consistent messaging.
  • Any other duty as may be assigned
Skills:
  • Empathy and emotional intelligence
  • Confidentiality and professionalism
  • Attention to detail
  • Ability to multitask
KNOWLEDGE AND EXPERIENCE REQUIRED:
  • Diploma in Customer Service, Communication, Business Administration, or a related field.
  • Strong written and verbal communication skills, including professional online engagement.
  • Ability to handle sensitive mental health matters with empathy, discretion, and confidentiality.
  • Basic computer skills and familiarity with hospital information systems and social media platforms.
  • Prior experience in a hospital, mental health facility, or healthcare setting is highly desirable

Ce poste vous intéresse ?

Se connecter pour voir l'email

Pas encore inscrit ? Créer un compte gratuit