Call Centre Operators

This vacancy presents a chance to join a leading organization. Key Responsibilities: - Receive and manage incoming and outgoing calls in a courteous, calm, and professional manner. - Respond promptly and professionally to inquiries received through social media platforms, WhatsApp, email, and other digital channels in line with hospital communication guidelines. - Schedule appointments, admissions, therapy sessions, and follow-ups accurately. - Provide clear and accurate information on hospital services, procedures, and payment options while maintaining confidentiality. - Identify urgent, distressed, or high-risk communications (calls or messages) and escalate immediately to clinical or supervisory staff. - Maintain accurate call logs, digital communication records, and follow-up actions in the system. - Handle complaints and inquiries and ensure appropriate resolution or referral. - Liaise with clinical, billing, admissions, and marketing teams to ensure seamless patient support and consistent messaging. - Any other duty as may be assigned Skills: - Empathy and emotional intelligence - Confidentiality and professionalism - Attention to detail - Ability to multitask KNOWLEDGE AND EXPERIENCE REQUIRED: - Diploma in Customer Service, Communication, Business Administration, or a related field. - Strong written and verbal communication skills, including professional online engagement. - Ability to handle sensitive mental health matters with empathy, discretion, and confidentiality. - Basic computer skills and familiarity with hospital information systems and social media platforms. - Prior experience in a hospital, mental health facility, or healthcare setting is highly desirable