Assistant, Health Insurance at CPF Consulting

Position Overview

The Assistant, Health Insurance role provides critical support in medical underwriting, scheme administration, and client engagement. The position ensures accurate documentation, timely premium reconciliation, and efficient handling of client queries to maintain high service standards and compliance with regulatory requirements.

Key Responsibilities

• Support medical underwriting by reviewing documentation and ensuring compliance with policy guidelines
• Assist in administration of health insurance schemes, including member enrolment and updates
• Facilitate member education on policy terms, claims processes, and benefits
• Handle client queries promptly and escalate complex issues as needed
• Prepare and reconcile premium payments and maintain accurate records
• Generate periodic reports for management on scheme performance and client retention
• Ensure adherence to regulatory requirements and internal policies in all processes
• Perform additional duties as assigned

Required Qualifications

• Bachelor's degree in a business-related field with an Insurance option or Actuarial Science
• At least 2 years of relevant experience in health insurance operations

Preferred Qualifications

• Professional insurance qualifications (ACII/AIIK)

Location

Nairobi, Kenya