## Title: Care Manager

This position offers a great opportunity for career growth within a dynamic healthcare environment.

Foster patient volume growth in line with annual budgets through focused delivery of high-quality care and patient-sensitive service that meets or exceeds patient expectations
Manage quality of hospitalization by visiting all hospitalized members, advising on coverage eligibility, and providing regular updates to management
Become well acquainted with wellness packages to provide accurate and prompt responses to patient enquiries and recommend appropriate packages
Handle patient complaints, provide appropriate solutions, and escalate feedback as required
Support the hospital's medical tourism patient journey
Ensure timely support to third-party payers, including medical reports, invoice query responses, and bill estimates
Perform data analysis and prepare reports on service uptake; continually review the wellness journey and patient feedback to suggest improvements to patient experience
Coordinate wellness drives for corporate clients to ensure services are delivered as per agreed contracts
Support the finance department with clinical reconciliation and bill review before dispatch to ensure closure of clinical gaps
Assist in business development activities to promote packages and follow up on leads for potential clients
Support patients through participation in hospital processes aimed at resolving clinical concerns raised during their stay

Care Manager at AAR Hospital

Job description