Wellness Club Manager

An exciting opportunity has arisen for a motivated professional. Key Responsibilities: - Own the full member experience lifecycle, managing feedback, queries, and escalations with empathy and professionalism - Build a thriving Wellness Club community through educational content, exclusive events, and members-only experiences - Oversee day to day programme operations across in store, e commerce, and app, including rules, T&Cs, rewards, and points mechanics - Develop and deploy member exclusive offers and seasonal campaigns, partnering with brand suppliers and marketing for rollout - Analyse performance, member growth, redemption patterns, and ROI, producing monthly dashboards and using segmentation to drive personalisation - Continuously evolve the loyalty proposition, support new digital features, and explore partnerships that add value to members Required Qualifications: & EXPERIENCE - Degree in Marketing, Business, Data Analytics or related field - 2 to 4 years experience in CRM, loyalty management, retail marketing, or digital marketing - Experience with CRM databases, loyalty platforms or marketing automation tools - Strong analytical skills with ability to translate data into insights and actions - Understanding of omnichannel retail and customer lifecycle management