Technical Support Associate at Greenwheel

An established company is recruiting for the following position. What You'll Do: - Provide technical support to both customers and internal teams across multiple systems. - Troubleshoot and resolve software or system issues promptly and professionally. - Develop and maintain user training materials, documentation and process guides. - Assist in gathering and defining user requirements to improve system usability. - Collaborate with developers to escalate and resolve technical challenges. - Manage and prioritize support tickets using CRM and helpdesk tools. What We're Looking For: - 2-5 years of professional experience in technical support or a similar role. - Degree/Diploma in Computer Science, IT or a related field. - Hands-on experience with Zoho products (e.g., Zoho Desk, Zoho Billing). - Familiarity with call center systems and support workflows. - Strong documentation and user training development skills. - Excellent communication, problem-solving and analytical abilities. - Proven ability to manage multiple requests and meet deadlines effectively. Check how your CV aligns with this job