Relationship Officer

Position Summary

Kimisitu DT Sacco Ltd is seeking dynamic, self-driven, and results-oriented individuals to join our team as a Relationship Officer in the Mombasa region. This role focuses on managing and nurturing relationships with new and existing members to drive growth in member recruitment, retention, and product adoption. Relationship Officers will act as the primary point of contact between the Sacco and its members, ensuring member satisfaction and contributing to the overall growth strategy of the organization.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing and prospective members through regular communication, excellent customer service, and understanding member needs
• Deliver and achieve assigned regional sales targets in liaison with Regional Sales Agents
• Actively recruit new members to the Sacco and ensure high levels of member retention through effective onboarding, support, and satisfaction initiatives
• Promote the full range of Sacco products and services to both new and existing members, driving increased product uptake and ensuring members fully benefit from the organization's offerings
• Participate in sales activations, outreach programs, and marketing events in the assigned region to increase member growth, share capital, deposits, and loan uptake
• Conduct presentations and workshops to educate members about the Sacco's products and services, encouraging informed decision-making
• Supervise and mentor Regional Sales Agents
• Provide advisory services to members on available financial solutions, ensuring their financial goals align with the Sacco's products and services
• Prepare and submit regular reports on sales performance, member feedback, and activities

Required Qualifications

Qualified candidates are invited to apply for this position.