Receptionist

We invite applications from suitably qualified candidates. KEY DUTIES & RESPONSIBILITIES - Warmly welcome patients and visitors, provide information, directions, and offer support, particularly to anxious individuals. - Ensure an efficient flow of patients through the department by coordinating check-ins and check-outs and notifying clinical staff of patient arrivals. - Book, schedule, and reschedule patient appointments and procedures using the relevant hospital systems. - Register new patients and verify/update existing demographic and insurance information in the Electronic Patient Records (EPR) or patient administration systems. - Strictly adhere to data protection and confidentiality policies when handling sensitive patient information. REQUIRED SKILLS & QUALIFICATIONS - Diploma in a business related course. - A minimum of two years of working experience in a similar role, preferably within a busy hospital or healthcare front office/reception. - Familiarity with Medical terminology: Knowledge of basic medical terms and procedures is often preffered. - Experience with Healthcare Software: Basic proficiency in handling hospital management systems or electronic health record systems (e.g HMIS, Medisoft, or Health Information Systems).