Lodge Manager

We are looking for a qualified candidate to fill this position. Key Duties & Responsibilities - Developing and executing operational strategies for hospitality service delivery; - Leading the development and enforcement of service delivery standards and SOPs. - Managing performance of hospitality units across all locations. - Driving innovation in guest experience, digital hospitality tools and sustainability practices; - Budgeting and resource planning for hospitality services. - Coordinating capacity building and succession planning for hospitality teams. - Leading the implementation of institutional customer service strategies. - Monitoring KPIs and preparing quarterly and annual performance reports; and - Advising senior management on trends, risks, and investment needs in hospitality services. Job Requirements - Master’s Degree from any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management, Food and Beverage Production/Management and Service; Food and Beverage Management; Business Administration; Strategic Management or a related qualification from a recognized institution a recognized institution; - Bachelor’s degree in any of the following disciplines: Hotel and Hospitality Management: Event Management, Catering/Accommodation Management, Institutional Management, Hotel and Restaurant Management; or a related qualification from a recognized institution. - Fifteen (15) years relevant work experience three (3) of which should have been in a grade of Assistant Manager Hospitality Services or in A comparable position. - Membership to a relevant professional body and in good standing where applicable; - A valid practicing certificate where applicable; - Certificate in leadership from a recognized Institution lasting not less than four (4) weeks; - Proficiency in computer applications; and - Shown merit and ability as reflected in work performance results. The successful candidate will be: - Appointed on a 3-year contract renewable subject to performance. - Required to submit clearance and compliance certificates from the following bodies after acceptance of the offer; - DCI (Directorate of Criminal Investigations) - HELB (Higher Education Loans Board) - EACC (Ethics and Anti-Corruption Commission) - KRA (Kenya Revenue Authority) - CRB (Credit Reference Bureau)