## Title: Client Solution Advisor

This position offers a great opportunity for career growth within Kenya Builders & Concrete Co. Ltd in Nairobi.

Assist walk-in customers, understand their requirements, and recommend suitable materials
Actively prospect for new customers through referrals, cold calling, site visits, online research, social media outreach, networking events, industry trade shows, inbound inquiries, and other company-prescribed methods
Educate customers on product benefits, pricing, and applications to help them make informed purchasing decisions
Maintain thorough knowledge of Kenya Builders' retail product range
Identify upselling and cross-selling opportunities to maximize sales
Process customer orders, generate quotations, and ensure all transactions are logged in HubSpot CRM in compliance with company policies

Ensure retail displays are well-organized, stocked, and visually appealing to attract buyers
Assist in stock control, updating inventory records, and ensuring product availability
Monitor retail trends and customer feedback to help improve store layout and product presentation

Log all customer interactions, sales, and inquiries into HubSpot CRM for proper tracking and follow-ups
Follow up on open quotations and pending orders to ensure timely closure of sales
Collaborate with the Telesales Team to convert inbound leads into in-store sales

Handle customer complaints, queries, and concerns professionally and escalate when necessary
Build and maintain long-term relationships with repeat customers
Collect customer feedback and share insights with the Retail Manager to improve sales performance

Work closely with warehouse and logistics teams to ensure timely order fulfillment
Participate in weekly sales meetings to review performance and recommendations

Client Solution Advisor at Kenya Builders & Concrete Co. Ltd

Job description