Manager, Retail Experience at MTN Ghana

About the Role

This is a full-time position in a technology and platform business within a public listed organization. You will operate in a multi-regulatory environment with diverse stakeholders, working within a performance-driven culture that prioritizes Environmental, Social and Governance initiatives.

Job Context

• Technology and Platform business
• Multi-regulation and multifaceted stakeholder management
• Public listed organization
• Environmental, Social and Governance prioritized
• Regionalization structure implications
• Performance-driven environment
• Development of a sophisticated client base, especially high-value clients
• Diverse cultural environment
• Extended workforce management

Required Foundational Skills

Strategic Planning & Thinking

• Analyze the organization's wider environment and draw conclusions about the impact of events and activities
• Guide teams to create solutions that deliver value in line with business plans
• Develop and implement organization-wide policies by determining target audiences, building coalitions with appropriate stakeholders, and developing budgets

Critical Thinking

• Introduce new approaches that may have been tried elsewhere
• Examine situations from multiple or different perspectives
• Recognize improvement opportunities and use imagination to solve problems

Analytical Thinking

• Organize, classify, and synthesize data into fundamental issues
• Identify the most probable causes of problems from available information
• Reduce complex information into manageable components
• Identify logical outcomes from analyzing collected data

Decision Making Based on Decision Modelling

• Maintain utmost integrity and behave ethically at all times
• Identify gaps in information and make informed assumptions to take timely action
• Address complex issues and determine the need for additional analysis versus business necessity for timely decisions with available information

Location

Accra, Ghana