Customer Service Officer – I (For Adama Banking Center)

About the Role

We are seeking a Customer Service Officer to deliver exceptional service to our customers by processing transactions, managing cash operations, and building strong customer relationships. In this role, you will serve as the primary point of contact for customers, ensuring their satisfaction while promoting our banking products and services in accordance with company policies and procedures.

Responsibilities

• Serve customers with professionalism and courtesy
• Process cash payments and receipts accurately
• Execute financial transactions in compliance with banking standards
• Promote and sell bank products and services to customers
• Acquire new customers and open customer accounts
• Maintain existing customer accounts with attention to detail
• Build and manage positive customer relationships
• Ensure customer satisfaction through quality service delivery

Required Profile

• Customer service experience in a banking or financial services environment
• Strong cash handling and transaction processing skills
• Excellent communication and interpersonal abilities
• Knowledge of banking products and services
• Ability to work with banking systems and software
• Commitment to maintaining confidentiality and security standards

Key Skills

• Customer service excellence
• Cash management and reconciliation
• Sales and relationship building
• Attention to detail
• Problem-solving ability
• Professionalism and integrity

Working Conditions

Position based in Addis Ababa, Ethiopia at the Adama Banking Center location. This role requires full commitment to delivering quality service and maximum care to all customers.