claim Officer

Job Summary

The Non-Life Claims Junior Officer is responsible for supporting the efficient administration, processing, and monitoring of non-life (general insurance) claims. The role ensures that claims are handled promptly, professionally, and in compliance with insurer guidelines and regulatory requirements. The officer will act as a key liaison between clients, insurers, assessors, and internal teams to facilitate smooth claim settlements while maintaining high service standards.

Key Responsibilities

Claims Registration & Administration

• Receive claim notifications via email, phone, online portals, or walk-in clients
• Register all new claims in the claims management system within stipulated timelines
• Open and maintain accurate physical and electronic claim files
• Issue claim acknowledgment letters/emails to clients promptly
• Ensure proper classification of claims by class of insurance (motor, property, marine, liability, engineering, etc.)

Client Advisory & Support

• Explain policy coverage, exclusions, deductibles, and claims procedures to clients
• Provide clients with clear documentation checklists specific to the type of claim
• Guide clients on claim form completion and required supporting documents
• Manage client expectations regarding claim timelines and insurer requirements
• Maintain regular communication with clients on claim status updates

Documentation & Compliance

• Review submitted claim documents for completeness and accuracy
• Verify policy validity, coverage limits, endorsements, and deductibles
• Ensure claims are reported within policy notification timelines
• Identify discrepancies or missing documents and follow up promptly
• Ensure compliance with regulatory requirements and internal claims handling procedures
• Maintain strict confidentiality of client and claim information

Liaison & Coordination

• Submit claim documents to insurers within required timelines
• Coordinate with loss assessors and other relevant parties

Career Growth Opportunity

This position offers a great opportunity for career growth.