Sales Coordinator

Job Purpose

Act as the central operational link between the sales team, customers, finance, production, and logistics. The primary objective is to ensure a seamless customer journey from initial inquiry to final delivery and payment collection, while maintaining accurate documentation and supporting departmental coordination.

Key Responsibilities

• Serve as the primary point of contact for daily customer follow-ups regarding inquiries, order status, and pending requirements
• Prepare and issue accurate Proforma Invoices and convert them into final Sales Orders upon confirmation
• Provide technical explanations and product expertise to walk-in visitors and potential clients
• Collaborate with the Marketing department to execute product campaigns and promotional activities
• Collect bank slips, deposit slips, and physical checks from customers; ensure timely deposit of all payments with the bank
• Support the Finance department by reconciling daily collections and providing necessary documentation
• Proactively follow up on outstanding payments to chase cash collection and maintain a clean Accounts Receivable (AR) aging report
• Follow up on production orders to ensure stock availability aligns with promised delivery dates
• Coordinate closely with the Store and Logistics teams to schedule and execute effective and timely deliveries to customers
• Work with the Technical Department to ensure proper after-sales support and service is provided to customers
• Conduct periodic Customer Satisfaction Surveys, compile data, and generate reports for management
• Collect and organize customer feedback and issues, ensuring they are properly addressed and resolved by the relevant departments
• Organize and maintain proper documentation of the entire sales process from inquiry to delivery and payment
• Track and follow up on customer complaints and ensure corrective actions are implemented
• Support other division heads with administrative follow-up and reporting as required