IT Officer

Job Overview

Under the direct supervision of the IT Manager, the IT Officer will be responsible for all email communication systems and IT support for the Head Office and will provide basic support to our Gambella Parks. This role includes maintaining Office 365 Tenant, Azure, and ESET Antivirus Tenants, as well as providing comprehensive IT support across the organization.

Main Responsibilities

• Ensure that IT and communication equipment is fully operational at all times, including backbone network monitoring, Wi-Fi access points, site routers, and wired network points
• Set up, maintain, and manage end-user devices and equipment
• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Resolve computer problems and attend to all computer breakdown and repair maintenance calls
• Maintain and troubleshoot LAN, WiFi, printers, routers, and local server infrastructure
• Monitor and maintain networks and servers to ensure high-quality function of office infrastructure
• Assist with network administration tasks and install, update, and configure end-user networking accessories
• Perform diagnostic tests and debugging procedures to optimize computer systems
• Implement security protocols and procedures to prevent potential threats
• Perform on-site troubleshooting and repair of defective or damaged hardware
• Provide basic user account management and training on technology SOPs and policies for staff inductions and refresher/awareness sessions
• Offer suggestions for possible upgrades and changes to IT equipment

Collaboration

The IT Officer will work closely with colleagues working on technology initiatives to ensure seamless IT operations across the organization.