Guest Service Agent

A dynamic team is expanding and looking for the right talent. Guest Service Agent   Location: Ramada by Wyndham, Addis Ababa, Ethiopia  Employment Type: Full-Time  Application Deadline:  10 daysJob SummaryThe Guest Service Agent is responsible for delivering excellent customer service to guests from arrival to departure. This role includes handling check-ins and check-outs, responding to guest inquiries, and ensuring a pleasant and memorable guest experience.Key ResponsibilitiesWelcome guests in a friendly and professional mannerPerform guest check-in and check-out proceduresHandle reservations, cancellations, and room assignmentsAnswer phone calls, emails, and guest inquiries promptlyProvide information about hotel services, facilities, and local attractionsResolve guest complaints and issues efficiently and politelyProcess payments and maintain accurate billing records