ATM Service Technician

Job Summary

The ATM Service Technician is responsible for on-site maintenance, troubleshooting, and repair of ATMs at branches or customer locations. This entry-to-mid-level role ensures that ATMs are operational, secure, and available for customer transactions. The technician works under the guidance of regional or senior engineers and coordinates with the spare parts and central support teams.

Major Duties and Responsibilities

• Perform on-site maintenance, troubleshooting, and repair of ATMs at branch and customer locations
• Ensure ATMs remain operational, secure, and available for customer transactions
• Work under the guidance of regional or senior engineers
• Coordinate with spare parts and central support teams
• Document repairs, testing results, and maintenance activities accurately

Required Skills and Competencies

• Technical Knowledge: Basic understanding of ATM hardware, software, and peripheral devices
• Problem-Solving Skills: Ability to troubleshoot standard issues independently
• Customer Service Orientation: Communicates professionally with branch staff and customers
• Teamwork: Works effectively under supervision and coordinates with central teams
• Attention to Detail: Ensures accurate repair, testing, and documentation