AbenGlobal

Position Overview

AbenGlobal, a leading courier company in Ghana, is seeking a dynamic and dedicated Field Staff member to join our team. The Field Staff will play a crucial role in supporting our operations during the second shift (12:00 pm to 9:00 pm, Tuesdays to Saturdays).

This position offers a great opportunity for career growth. The ideal candidate will assist in call center resolutions, handle package sorting, dispatch riders efficiently, and perform data entry tasks.

Key Responsibilities

• Manage and oversee operations during the second shift, ensuring smooth and efficient processes
• Provide support to the call center team by assisting in resolving customer and rider queries and issues effectively
• Receive, sort, and organize incoming packages for dispatch, ensuring accuracy and timeliness in handling deliveries
• Coordinate and dispatch riders with packages, ensuring proper documentation and adherence to delivery schedules
• Accurately input and manage data related to package handling and delivery into the company's databases

Required Qualifications

• Previous experience in a similar role within logistics, eCommerce, consulting, IT, banking, or accounting is preferred
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Excellent communication skills to liaise with internal teams, riders, and customers
• Proficiency in basic computer applications and data entry
• Ability to work independently and as part of a team in a fast-paced environment

Working Hours

Second Shift: Tuesdays to Saturdays, 12:00 pm to 9:00 pm

Location

West Legon, Ho, Ghana