Head Butler

Job Overview

Elephant Lodge is seeking a highly professional, polished, and experienced Head Butler to lead our butler team. You will be responsible for delivering an impeccable, personalized, and luxurious service experience to our guests. This role requires a leader who can anticipate guest needs, oversee high-end service standards, and manage the butler team to ensure every stay is memorable.

Key Responsibilities

• Provide personalized, anticipatory service to all guests, managing their expectations and ensuring all requests are met with efficiency and professionalism
• Supervise, train, and mentor the butler team, scheduling shifts and ensuring service standards are consistently met
• Personally attend to VIP guests, dignitaries, and repeat clientele, ensuring their preferences are known and catered to
• Oversee the butler station and manage in-room dining service
• Assist guests with itinerary planning, luggage handling, and special requests
• Conduct regular inspections of guest rooms and public areas to ensure they meet the lodge's high standards of cleanliness and presentation
• Manage the inventory of butler-related supplies and amenities

Qualifications & Requirements

• Minimum of 3–5 years of experience in a luxury hotel or lodge
• At least 2 years in a supervisory butler role
• Diploma or degree in Hospitality Management (preferred)
• Exceptional communication and interpersonal skills
• Impeccable grooming and professional demeanor
• Ability to work flexible hours

Employment Details

Position Type: Full-Time

Location: Babati, Manyara, Tanzania

Industry: Hospitality and Tourism