Customer Experience Executive

About Absa Bank Tanzania

Absa Bank Tanzania is part of Absa Group Limited, an African financial services group with a presence in 10 countries across the continent and around 42,000 employees. Absa Bank Tanzania Limited is one of the oldest banks in the country and among the first international banks to serve Tanzanian customers since 2000.

The bank serves over 60,000 customers through a network of 15 branches and more than 60 ATMs, providing a variety of banking products and services including savings, current and deposit accounts, commercial lending, unsecured lending, treasury, investments, and card acquiring services.

Job Purpose

To drive and deliver exceptional operational business performance through efficient business management, powerful leadership, and team development. This role requires achieving operational excellence in branches with up to 25 staff members or branches serving single customer categories.

Key Responsibilities

• Ensure robustness of controls in branches by performing required control activities
• Provide branch customer service and resolve customer complaints
• Actively participate in the TRANSFORM programme
• Lead and develop team members
• Manage branch operations to achieve operational rigour and excellence

Job Details

• Position: Full-time
• Location: Dar es Salaam, Tanzania
• Industry: Banking
• Key Areas: Customer Service, Business Operations, Sales & Retail, Finance