Waitstaff - Manyara

About Elephant Lodge

Elephant Lodge is a premier destination in Babati, Tanzania, offering an unparalleled guest experience. We are committed to excellence in hospitality and are seeking a dedicated individual to join our team.

Role Context

The Head Butler will be responsible for overseeing all butler services, ensuring the highest standards of guest satisfaction and operational efficiency. This role requires a proactive and detail-oriented individual with strong leadership capabilities.

Key Responsibilities

• Supervise and manage the butler team, providing training and guidance
• Ensure all guest requests and needs are met promptly and efficiently
• Maintain impeccable standards of service and presentation within guest areas
• Coordinate with other departments to ensure seamless guest experiences
• Manage inventory of butler supplies and amenities
• Handle guest feedback and resolve any issues or complaints with professionalism

Required Skills

• Exceptional communication and interpersonal skills
• Strong leadership and team management abilities
• Excellent problem-solving and decision-making skills
• Attention to detail and a commitment to high standards
• Proficiency in relevant hotel management software (a plus)

Experience & Qualifications

• Bachelor's degree
• Proven experience in a supervisory or management role within luxury hospitality
• Minimum 12 years of relevant experience
• Experience as a butler or in a similar guest-facing role
• Knowledge of luxury service standards and etiquette
• Ability to work flexible hours, including weekends and holidays

Position Details

• Location: Manyara, Tanzania
• Employment Type: Full-time
• Industry: Hospitality and Tourism