Receptionist - Babati

About Elephant Lodge

Elephant Lodge is a premier destination in Babati, Tanzania, offering an unparalleled guest experience. We are committed to excellence in hospitality and are seeking a dedicated individual to join our team.

Role Overview

The Receptionist will be the first point of contact for guests, responsible for delivering exceptional service and ensuring a seamless experience from arrival to departure. This role requires a proactive and detail-oriented individual with strong communication skills.

Key Responsibilities

• Greet and welcome guests with professionalism and warmth
• Manage guest check-ins and check-outs efficiently
• Handle guest inquiries and requests promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Maintain records and manage reservation systems
• Handle guest feedback and resolve any issues or complaints with professionalism
• Provide information about lodge facilities and local attractions

Required Skills & Qualities

• Exceptional communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Attention to detail and commitment to high service standards
• Proficiency in hotel management software is a plus
• Professional appearance and demeanor

Required Experience & Qualifications

• Experience in a guest-facing role within hospitality
• Knowledge of luxury service standards and etiquette
• Ability to work flexible hours, including weekends and holidays
• Bachelor's degree preferred
• Minimum 12 months relevant experience

Position Details

Location: Babati, Tanzania
Employment Type: Full-Time
Industry: Hospitality and Tourism