Service Assistant/Advisor

About Autoworks

Autoworks is an upmarket vehicle service and repair centre committed to excellence. We pride ourselves on delivering premium customer service and top-quality workmanship.

Position Overview

We are looking for dynamic Service Assistants for our branches in Salt River, Milnerton, and Stikland, Cape Town. This position offers a great opportunity for career growth in the motor industry.

Are you young, driven, and thrive in a fast-paced environment where your energy, personality, and customer service skills directly impact your success? We are seeking confident, customer-focused individuals who can ensure every client receives a professional, friendly, and seamless experience.

Key Responsibilities

• Greet and assist Autoworks customers in a professional and friendly manner
• Answer phone calls, respond to inquiries, and relay information between customers and the technical team
• Book and schedule customer appointments or service requests in a timely manner
• Prepare, issue, and follow up on service estimates or quotes
• Prepare and send invoices to customers
• Update and monitor the status of ongoing jobs, ensuring timely completion and customer satisfaction
• Order, receive, and return parts as necessary for service jobs
• Organise drop-off services
• Offer refreshments and ensure customers are comfortable while they wait
• Maintain filing and administrative records

Requirements and Skills

• Matric or equivalent qualification
• Proficient in English (both written and spoken)
• Previous experience in customer care
• Computer literate
• Ability to thrive in a fast-paced, target-driven environment
• Energetic, self-motivated, and confident