Floor Supervisor

This position offers a great opportunity for career growth. Examples of duties & responsibilities: - Engage with and serve guests in a professional, efficient and courteous manner - Supervise the team and promote a positive and friendly energy in the outlet - Handle all necessary wine educator functions in accordance with SOPs, ensuring that guests experience the highest level of service. - Manage guest queries in a professional and timely manner, ensuring positive results on every occasion. Report complaints and/ or any incidents promptly, helping to find solutions where possible. - Ensure that all areas are clean and well-maintained and in good working order, all stock is well displayed. - Maintain effective working relationships with colleagues in own, and other departments. Skills: , experience & educational requirements: - At least three years supervisory experience in the F&B industry with a strong track-record of service and sales. - Confident and clear communicator. - Must love working with food and people! - Team player, able to convey clear instructions to colleagues while being mindful of tight operational deadlines. - Time management, literacy and numeracy skills essential. - Keen attention to detail with excellent follow-through capabilities. - Able to remain calm and maintain professional outlook, even when under pressure. - Committed team member, with good leadership potential. - Flexible and willing to go the extra mile; able to work shifts. *ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED*