Danish Refugee Council recruits 01 IT Business Partner

About the Organization

Danish Refugee Council is one of the world's leading humanitarian NGOs, currently seeking an experienced IT Business Partner to deliver local digital transformation, literacy, and efficiency through personal drive and dialogue across 8-10 countries.

About the Role

As IT Business Partner, you will drive the local implementation of global strategic objectives for IT and digitalization. You will connect business strategies and stakeholders through process improvements and efficiency gains, ensuring that collaborative investments in digital enablers benefit the mission of DRC. You will be responsible for providing effective day-to-day IT services and support to country operations, in line with agreed service targets and within the global IT process framework.

Key Responsibilities

Business Partnering

• Liaise with Senior Management Teams in countries to ensure alignment of IT and digital investments
• Plan and implement IT global infrastructure standards (laptops, firewall, networks, hosting, etc.) across assigned countries
• Propose IT solutions to automate and streamline daily processes and operations
• Facilitate country-level cost recovery for global/standard solutions (Microsoft O365, Dynamics, Heimdal, etc.) and global infrastructure standards
• Represent the country perspective in the global IT management team, where global IT policies and standards are decided upon
• Provide technical direction, guidance, and instructions to ensure compliance with DRC IT policies, standards, and strategies

Technical Supervision

• Support managers and IT staff through regular communication, capacity building, and promotion of best practices
• Support managers with assessing IT skills and performance of senior staff