Operations& Logistics Officer

Position Summary

The Operations & Logistics Officer is responsible for coordinating and overseeing daily logistics and freight forwarding operations. This role ensures efficient shipment processing, customs clearance coordination, cargo tracking, and timely delivery of goods for clients importing or exporting through the company. The officer works closely with international partners, transport providers, and customs authorities to maintain smooth and compliant logistics operations.

Job Details

• Location: Kigali, Rwanda
• Job Type: Permanent, Full-Time

Key Responsibilities

Shipment Coordination

• Coordinate international and local shipments including air, sea, and land freight
• Prepare and process shipping documents such as invoices, packing lists, bills of lading, and delivery orders
• Ensure proper scheduling and tracking of shipments from origin to final destination

Customs Clearance & Compliance

• Work closely with customs clearing agents to facilitate timely clearance of cargo
• Ensure compliance with Rwanda customs regulations and international shipping requirements
• Verify shipping documentation accuracy to avoid delays or penalties

Cargo Tracking and Client Updates

• Monitor the movement of shipments and maintain accurate tracking records
• Provide regular updates to clients regarding shipment status, arrival times, and delivery schedules
• Respond to client inquiries and resolve logistics-related issues promptly

Warehouse & Delivery Coordination

• Coordinate with warehouses and transporters to ensure proper handling and delivery of cargo
• Ensure cargo is received, stored, and dispatched safely and efficiently
• Identify and address field problems during container offloading

Operations Management

• Maintain logistics records and operational reports for management review
• Ensure operational efficiency and optimize logistics processes