Massage Therapist
Confidential
Published 4 days ago · Expires 1 month from now
Job description
About Sambora Kinigi Lodge
Sambora Kinigi Lodge is a luxury lodge located in the heart of Volcanoes National Park, Rwanda. We are committed to delivering exceptional guest experiences rooted in comfort, relaxation, and personalized service.
Job Overview
The Massage Therapist is responsible for delivering high-quality massage treatments while ensuring the massage area is professionally managed, clean, and guest-ready at all times. The role focuses primarily on massage services, guest satisfaction, treatment quality, and operational excellence within the massage space.
This position does not include responsibility for developing wellness programs or activities beyond massage services.
Key Responsibilities
Massage Therapy Services
- Deliver professional, high-quality massage treatments tailored to guest needs
- Maintain strong knowledge of massage techniques and their benefits
- Ensure consistent service standards aligned with lodge expectations
Massage Area Management
- Maintain cleanliness, hygiene, and readiness of massage rooms at all times
- Ensure proper setup, ambiance, and presentation of the massage space
- Coordinate with housekeeping for linen, cleanliness, and supplies
Guest Experience & Engagement
- Provide warm, professional, and personalized service to all guests
- Explain massage options clearly and recommend suitable treatments
- Encourage repeat bookings and service upgrades where appropriate
Inventory & Equipment Control
- Monitor massage oils, linens, consumables, and equipment
- Report low stock levels or faulty equipment in a timely manner
- Ensure all tools and equipment are well maintained and safe for use
Administration & Reporting
- Maintain accurate treatment records and daily booking logs
- Submit basic monthly reports on treatments delivered and guest feedback
Qualifications & Skills
- Certified Massage Therapist with a valid license
- Proven professional experience in massage therapy
Employment Details
Job Type: Full-time
Location: Sambora Kinigi Lodge, Musanze, Rwanda