Tender Notice for Outsourcing Front Office Tellers, Customer Care and Call Centre Staff

Confidential

Kigali, Rwanda Fixed-term

Published 5 days ago · Expires 1 month from now

Job description

## Title: Outsourcing Services for Front Office, Customer Care, and Call Centre Operations

Overview

LOLC Unguka Finance Plc is seeking qualified companies to provide outsourcing services for front office tellers, customer care, and call centre staff.

Tender Document Information

Document Availability:

Location: Procurement Office, DORONA Plaza, KN 84.ST 3, Nyarugenge District, Kigali City
Availability Period: Starting 11 March 2026
Hours: 8:00 AM to 5:00 PM (working days)
Document Cost: RWF 20,000 (non-refundable)
Payment Account: LOLC Unguka Finance account at Nyarugenge Branch
Last Sale Date: 20 March 2026 at 5:00 PM

Tender Submission Details

Submission Requirements:

Format: Two sealed envelopes (financial and technical bid envelopes)
Copies: Original documents only
Envelope Labeling: "NATIONAL COMPETITIVE BIDDING FOR OUTSOURCING FRONT OFFICE TELLERS, CUSTOMER CARE AND CALL CENTER STAFF TO LOLC UNGUKA FINANCE: NCB No: 01/2026"

Submission Deadline:

Deadline: 25 March 2026 at 3:00 PM (local time)
Submission Address: Procurement Office, LOLC Unguka Finance Plc
Note: Late submissions will not be accepted

Bid Opening

Financial Bid Opening: 25 March 2026 at 3:30 PM (local time)

Inquiries

Questions regarding this tender must be submitted by 23 March 2026 at 5:00 PM through the following contact:

Recipient: Chief Executive Officer
Mailing Address: P.O. Box 6417, Kigali, Rwanda