Sales & Administration Coordinator (Shipping Industry)

Position Overview

We are seeking a proactive and motivated Sales & Administration Coordinator to support our commercial team in Rwanda. This role is ideal for someone looking to build a foundation in shipping, logistics, and commercial operations, with hands-on exposure to inside sales, customer engagement, and administrative support.

As part of the sales team, you will begin with internal-facing tasks and gradually progress to field sales activities, accompanying Sales Executives for customer visits, market mapping, and business development activities.

Key Details

• Department: Sales
• Location: Kigali, Rwanda
• Reports To: Sales Manager / Direct Sales Team
• Compensation: RWF 1,022,975 per month

Inside Sales Support

• Assist in handling customer inquiries via phone, email, and walk-ins
• Share rate quotations, service information, schedules, and shipment updates with customers
• Follow up on leads, quotations, and pending opportunities using the CRM system
• Support the preparation of commercial proposals and tenders
• Conduct basic sales analysis and provide weekly reports to the sales manager

Administrative & Coordination Support

• Maintain and update customer records, contracts, and documentation in CRM and internal systems
• Support the sales team by preparing meeting notes, visit reports, and presentation materials
• Assist in scheduling customer visits, internal meetings, and team activities
• Coordinate with operations, documentation, and customer service teams to ensure smooth execution of shipments
• Handle general office administrative tasks as required

Field Sales Exposure (Gradual Integration)

• Accompany Sales Executives for client visits, onboarding discussions, and market intelligence activities
• Participate in customer service reviews, route development conversations, and retention meetings
• Observe and begin leading supervised customer interactions