Front of House Coordinator

About Sambora Kinigi Lodge

Sambora Kinigi is a luxury lodge nestled in the heart of Volcanoes National Park in Rwanda. We are committed to providing our guests with an unforgettable food, beverage, and customer service experience.

Job Overview

The Front of House Coordinator at Sambora Kinigi Lodge is responsible for ensuring a seamless food and beverage service experience for our guests. This role involves welcoming guests with drinks and snacks, coordinating and serving meals, and being readily available to address any guest inquiries. The Front of House Coordinator will work closely with the host to create an inviting and memorable dining atmosphere.

Key Responsibilities

Guest Welcome

• Greet guests with a warm and friendly welcome upon their arrival
• Offer welcome drinks and snacks, ensuring that guests feel comfortable and valued from the moment they arrive

Table Service

• Coordinate table assignments and reservations to ensure efficient seating and dining service
• Provide professional and attentive table service throughout the meal, including taking orders and serving food and beverages

Guest Support

• Act as a primary point of contact for guests, addressing their needs, questions, and special requests
• Be attentive to guest preferences and dietary requirements, offering personalized recommendations and solutions

Service Excellence

• Ensure a high standard of service, adhering to company service guidelines and maintaining a positive, friendly attitude
• Handle guest feedback and concerns promptly and professionally, striving to exceed guest expectations

Collaboration with Host

• Work closely with the host to create a welcoming and inviting dining atmosphere
• Assist the host in managing reservations, special events, and guest experience enhancement

Job Details

• Location: Sambora Kinigi Lodge, Musanze, Rwanda
• Job Type: Full-time